Failed Requests

Your server should respond to webhook requests with a 2xx response within 4 seconds. If your server takes longer than 4 seconds, RiskBase will terminate the connection and consider the request a failure. In order to respond within the timeout, we recommend simply storing the request's payload and returning 2xx; dealing with the payload should be queued to run as a separate job.

On a failure, RiskBase will retry 4 more times:

• if the first attempt fails, RiskBase will retry 2 minutes later

• if the second attempt fails, RiskBase will retry 4 minutes later

• if the third attempt fails, RiskBase will retry 8 minutes later

• if the fourth attempt fails, RiskBase will retry 10 minutes later